Legal Notices
Use of this website
Terms of use
Your use of this web
site shall be subject to the terms that appear under this heading Legal Notices
or elsewhere on this web site. We reserve the right to vary or alter these
terms from time to time. Any such change shall take effect upon posting to this
web site.
Disclaimer of liability
The information on this site
about legal matters is provided as a general guide only and should not be relied
on as a substitute for specific legal advice. We try to keep all the
information on the site as up-to-date as possible but errors may sometimes
occur. Links to third party web sites are made for your convenience and do
not imply that we endorse those sites. Chan Neill Solicitors is not
responsible for the content of any third party web site.
This website is not intended to be an advertisement for legal services or
solicitation of clients except in those jurisdictions where specific regulations
governing the practice of law define advertising to include websites.
Copyright
The contents of this site are
protected by copyright. Chan Neill Solicitors permits users of this site
to make copies of material on this site for their own use but not for
publication. A reasonable number of such copies may also be distributed in
paper form provided that the source is acknowledged and no changes to the
content are made. (These permissions do not extend to any third party
material included on this site.) Users are also permitted to link to this site
provided that Chan Neill Solicitors name remains visible. However, Chan
Neill Solicitors reserves the right to withdraw any of these permissions in
relation to any particular user at any time.
Privacy statement
Some sections of this web site
invite you to request publications and information about legal topics and events
or to contact us with comments and enquiries. If you do so we will
normally keep your e-mail address and other details supplied by you on a
database. We will not disclose any personal information you provide by
means of this web site to third parties unconnected with Chan Neill Solicitors
without your consent, except to our data processors or as otherwise permitted by
the relevant data protection legislation.
Complaints
If at any time you would like
to discuss with us how our service to you could be improved or if you are
dissatisfied with the service you are receiving, please let us know by
contacting the partner dealing with your matter or the firm's complaints
partner, Andrew Neill. A
complaint may include a complaint about our bill or the level of our costs. We
shall look at any complaint carefully and promptly and do all we can to explain
the position to you. If we have given you less than satisfactory service,
we shall try to do everything reasonable to put it right. Clients of the firm
are entitled to a copy of the firm's complaints handling procedure on request.
In the event of your not being
satisfied by our response, you may be entitled to refer the matter to the Legal
Ombudsman as a complaint. The contact details for the Legal Ombudsman are
as follows: PO Box 15870,
Birmingham B30 9EB (postal address); 0300 555 0333 (telephone);
enquiries@legalombudsman.org.uk
(email); www.legalombudsman.org.uk
(website).
Normally, you would need to
refer a complaint to the Legal Ombudsman within six months of receiving a final
written response from us about your complaint. The Legal Ombudsman's
service is available to clients who are individuals, micro enterprises and very
small charities, clubs and trusts; if in doubt whether you fall into one of
those categories, you should contact the Legal Ombudsman.
In relation to costs, a client
may alternatively have a right to apply to the Court for an assessment of the
firm's bill under Part III of the Solicitors Act 1974. If a client
exercises a right to have the firm's costs assessed by the Court, they cannot
refer the issue to the Legal Ombudsman. If all or any part of the firm's
bill remains unpaid while a client disputes it, the firm will be entitled to
charge interest.
Financial Services
and Markets Act 2000
We are not authorised under the
Financial Services and Markets Act 2000, but we are able, in certain
circumstances, to offer a limited range of investment services to the client
because we are regulated by the Solicitors Regulation Authority. We can
provide these investment services if they are an incidental part of the
professional services we have been engaged to provide.
The Law Society of England
& Wales is
a designated professional body for the purposes of the Financial Services and
Markets Act 2000. The Solicitors Regulation Authority is the independent
regulatory arm of the Law Society.
Complaints and redress
mechanisms are provided through the Solicitors Regulation Authority and the
Legal Ombudsman. The timescale for referring a complaint to the Legal
Ombudsman and their contact details, are set out above under 'Complaints'.
Insurance mediation
We are not authorised by the
Financial Services Authority. However, we are included on the register
maintained by the Financial Services Authority so that we can carry on insurance
mediation activity, which is broadly the advising on, selling and administration
of insurance contracts. The register can be accessed via the Financial Services
Authority website at
www.fsa.gov.uk.
This part of our business is
regulated by the Solicitors Regulation Authority. The Law Society of England & Wales is a designated professional body for the purposes of
the Financial Services and Markets Act 2000. The Solicitors Regulation
Authority is the independent regulatory arm of the Law Society.
Complaints and redress systems
are provided through the Solicitors Regulation Authority and the Legal
Ombudsman. The timescale for referring a complaint to the Legal Ombudsman
and their contact details, are set out above under 'Complaints'.
Regulatory information
Chan Neill Solicitors is a 'recognised body' as defined in the Solicitors' Code
of Conduct 2007, regulated by the Solicitors Regulation Authority in the United Kingdom. The members of
Chan Neill Solicitors are solicitors authorised to practice in England and Wales, and
regulated by the Solicitors Regulation Authority in the United Kingdom. The firm's SRA number
is 388780.
Our professional rules may be
accessed at
www.sra.org.uk/solicitors/code-of-conduct.page. The contact details
for the Solicitors Regulation Authority are Ipsley Court, Berrington Close,
Redditch, B98 0TD (postal address);
contactcentre@sra.org.uk (email); 0870 606 2555 (telephone).
Our VAT registration number is
835 615 422.
We maintain compulsory
professional indemnity insurance of at least £2 million, for any one claim.
The name of our primary layer insurer for the current policy period (1 October
2010 to 30 September 2011) is Lemma Europe Insurance Company Limited. They
can be contacted via PYV Legal. Contact details are 10 St Mary at Hill,
London, EC3R 8EE (postal address) for the attention of Richard Carey;
0870 264 2060 (telephone). Details of the minimum terms for the compulsory
insurance, including territorial coverage, can be found at
www.sra.org.uk/solicitors/code-of-conduct/professional-indemnity/minimum-terms-conditions.page.
Our address for service is
above.